Shipping policy

Shipping and Order Policies

Order Processing

Orders are typically processed within three business days. Processing times may vary depending on order volume, inventory availability, or other operational factors. Processing time estimates are not guaranteed.

Shipping and Delivery

Delivery timeframes shown at checkout are estimates only. Shipping carriers may experience delays due to weather, operational issues, or other factors outside our control. Zeus Illumination is not responsible for delivery delays once the shipment has been transferred to the carrier.

Transfer of Risk

All orders are shipped pursuant to a shipment contract. Ownership and risk of loss transfer to the customer once the shipment has been delivered to the shipping carrier.

Administrative Support Fees

After an order has shipped, certain support requests that could otherwise be handled through self-service tools (such as tracking an order or contacting the shipping carrier) may require manual administrative assistance.

Requests requiring administrative support may incur a $15 service fee per 15-minute increment of time required to process the request. If applicable, these charges may be applied to any open order and must be paid before that order ships.

Missing Packages or Items

If your tracking information shows that your order has been delivered but you cannot locate it, please complete the following steps within five business days of the delivery date.

Step 1 — Verify Package Contents

If multiple boxes were shipped for your order, confirm that all packages were received and check each box carefully to ensure the item was not packed in another shipment.

Step 2 — Check the Delivery Area

Inspect the area around your property including porches, garages, side entrances, and mail areas. You may also want to check with neighbors or other household members who may have accepted the delivery.

Step 3 — Contact the Shipping Carrier

Reach out to the shipping carrier listed on your tracking information (UPS, USPS, FedEx, etc.) to obtain additional delivery details such as delivery photos or GPS confirmation.

Step 4 — Contact Our Support Team

If the package still cannot be located after completing the steps above, contact our support team at sales@zeuslights.biz and include your order number.

Claim Review and Resolution

Once a claim is submitted, we will review carrier documentation and shipment data.

If the carrier confirms the shipment was lost in transit:
We will either issue a replacement shipment or provide a full refund.

If the shipment is marked delivered but items appear missing:
We will compare the shipping weight with the carrier’s recorded transport weight to verify whether all items were included in the shipment. If discrepancies are identified, we will issue a replacement or refund.

If delivery is confirmed and shipment weights match:
If the carrier provides proof of delivery (such as a delivery photo, signature confirmation, or GPS delivery data) and the shipping weight matches the product weight, we will assist you in filing a claim with the carrier.

In some cases involving suspected theft, we may request a police report to document the incident for carrier or insurance claims.

Zeus Illumination reserves the right to decline refund or replacement requests when the available evidence does not support the claim.

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